Terms of Use
What Shenn is
Shenn is an educational tool. It answers questions by retrieving passages from a library of traditional medical texts, modern reference works and health podcasts, and asking a language model to summarize them with citations. It also offers curated reading, protocol templates and a journal.
What Shenn is not
Shenn is not medical advice, diagnosis or treatment, and it is not a substitute for a qualified practitioner. Answers can be wrong, incomplete or out of date, and a cited source can itself be wrong. Herbs, supplements and fasting can harm, and can interact with medicines. Talk to a qualified practitioner before acting on anything you read here, and in an emergency contact your local emergency services.
Who may use it
You must be at least 18 and able to enter a contract. Owner to confirm the age threshold. During the pre-launch period, access to the app is by invitation.
Your account
- Keep your sign-in details to yourself and tell us if you think your account has been used without you.
- You may delete your account at any time from Profile → Privacy & Security, or by emailing hello@shenn.ai. Deletion is immediate and permanent, as described in the Privacy Policy.
- We may suspend or close an account that breaks these terms, attacks the service, or is used to harm others.
Acceptable use
Do not use Shenn to break the law, to harm yourself or others, to try to get around rate limits or access controls, to scrape or bulk-download the library, or to pass off its answers as professional medical advice to others.
Content and sources
- The library contains texts in the public domain and material used under licence or with attribution; each answer names its sources. Rights in those works stay with their holders.
- Curated content (Daily Discovery topics and protocol templates) carries an editorial record of its claims, sources and open questions, and a review status. An entry marked unreviewed has not been checked by a practitioner.
- What you write (chats, journal, medications, check-ins) is yours. You give us only the permission needed to store it and show it back to you, and to send the language-model provider what the Privacy Policy lists (your question, recent turns of the conversation, the library passages retrieved for it, matching journal entries and any interaction warning) so it can answer. We do not use your content to train models.
Availability and changes
Shenn is under active development. Features change, daily limits apply, and the service may be unavailable at times. We may change these terms; the date above changes when we do, and continued use after a change means you accept it.
Disclaimer and limitation of liability
Shenn is provided as is, without warranties of any kind, to the extent the law allows. To the extent the law allows, Shenn and its operator are not liable for any loss or injury arising from use of the service or reliance on its content. Owner and legal counsel to confirm this section and any consumer-protection carve-outs that apply.
Governing law
These terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable there, unless the law where you live gives you protections that cannot be waived. Owner to confirm the jurisdiction.