Support

Draft of 3 October 2026. Effective when the owner publishes a reviewed version.

Draft under review. Response times, the data-export promise and the deletion steps below describe how the owner intends to run support; they have not been reviewed yet.

Get help

Email hello@shenn.ai. Say which app you use (web or iOS) and what you expected to happen. We read every message; during the pre-launch period replies can take a few days.

Report a wrong or unsafe answer

Answers are generated from retrieved passages and can be wrong. If an answer misattributes a source, recommends something unsafe, or misses an interaction with a medicine you listed, email the question, the answer and the sources it cited to hello@shenn.ai. Problems with the library itself (a source that is not what its title claims, for example) are tracked publicly and fixed in the index.

Delete your account

Web: open your profile, then Privacy & Security → Delete account, and confirm.
iOS: the same control is coming in the next app update. Until then, delete from the web (sign in at shenn.ai, open your profile) or by email.
By email: write to hello@shenn.ai from your account's email address.

Deletion removes everything described in the Privacy Policy from the live database at once and cannot be undone; a request that was already in flight when you deleted can still finish writing afterwards, and follow-up sweeps remove those rows within about an hour of being written; backup copies age out on the schedule described there.

Get a copy of your data

There is no self-service export yet. Email hello@shenn.ai from your account's address and we will send your chats, journal, medications and protocols as a file.

Security